Success Stories

North American Derecho, June 2012

An unusually destructive summer storm system tracked across the Mid-Atlantic in late June, 2012. In addition to causing millions of utility power failures throughout the DC metro area, the storm damaged Internet infrastructure throughout the region, and took out 911 service for millions. Vector’s network, through the use of automatic standby generators and redundant communication pathways, maintained service to 100% of its customer base. Vector’s public safety customers, including local police and public works departments, were able to continue normal operations throughout the event due to Vector’s reliable network.


Hurricane Irene, August 2011

Griffith Energy Services, a leading Mid-Atlantic fuel supplier, found themselves in a similar position to many Maryland businesses in late August 2011. Hurricane Irene, which caused $15.6B in damage to the US, disrupted communications to an important company site containing a call center and email servers. Although the site maintained connections to multiple network providers, the hurricane’s floodwaters damaged shared equipment in manholes throughout the area, leaving the site completely isolated. With repairs expected to take weeks, Griffith turned to Vector. Within 12 hours, a new microwave connection was installed at Griffith’s crippled site, bringing operations back online and ending the company’s communication crisis. Today, the microwave connection serves as the facility’s primary Internet connection, and wireline facilities are used as backups.


Internet Routing Instability, February 2009

A software bug from a major router manufacturer was triggered on the morning of February 16, 2009. Originating in Europe, the problem spread globally and caused outages in the networks of several large providers. Because Vector maintains connections to multiple national network carriers, its customers were unaffected by the day’s events. Affected networks were simply bypassed, and alternate carriers were used until the offending bug was corrected.